FAQ's
General Questions
What is Smarthomeholics?
Smarthomeholics is a brand that specializes in state-of-the-art smart locks designed to enhance the security and convenience of your home through innovative and eco-friendly solutions.
What inspired the creation of Smarthomeholics?
Our brand was inspired by the tranquility and wisdom symbolized by pandas. We aim to merge these qualities with cutting-edge technology to create a harmonious balance between nature and modern living.
Product Questions
What types of smart locks do you offer?
We offer a range of smart locks, including keypad locks, fingerprint locks, and Bluetooth-enabled locks, all designed to provide top-notch security and ease of use.
Are your smart locks easy to install?
Yes, our smart locks are designed with user-friendliness in mind. They come with detailed installation instructions, and most can be installed using common household tools.
Do your smart locks work with other smart home systems?
Yes, our smart locks are compatible with many popular smart home systems, allowing you to integrate them seamlessly into your existing setup.
Security and Privacy
How secure are your smart locks?
Our smart locks are engineered with the latest security technologies, including encryption and advanced authentication methods, to ensure your home is protected around the clock.
What happens if I lose my phone or key?
In case of a lost phone, you can still access your home using alternative methods such as a keypad or a backup physical key. For added security, you can remotely disable access from the lost phone.
Sustainability
Are your products eco-friendly?
Yes, we are committed to sustainable innovation. Our products are designed to be eco-friendly, and we use environmentally-friendly packaging to reduce our carbon footprint.
Support and Warranty
What kind of support do you offer?
We provide exceptional customer support through various channels, including email, phone, and live chat. Our dedicated team is here to assist you with any questions or concerns.
Do your products come with a warranty?
Yes, all our smart locks come with a comprehensive warranty. Please refer to the specific product page for detailed warranty information.
Troubleshooting
What should I do if my smart lock stops working?
If you encounter any issues with your smart lock, please refer to the troubleshooting section in the user manual. If the problem persists, contact our support team for further assistance.
Can I reset my smart lock if I forget the access code?
Yes, you can reset your smart lock. Detailed instructions on how to reset your lock are included in the user manual.
Orders and Returns
How can I place an order?
You can place an order directly through our website. Simply browse our products, add your chosen items to the cart, and proceed to checkout.
What is your return policy?
We offer a 30-day return policy on all our products. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange. Please refer to our return policy page for more details.
